Terms of Service

Last updated: 03/07/2024

Lazer Hosting (“Lazer Hosting”) agrees to furnish services to the Subscriber, subject to the following (“Terms of Service”). Lazer Hosting, the company here after referred to as, (“Lazer Hosting”), (“Us”), (“We”) and The Client, (“Customer”), (“Client”) and (“You”). Use of Lazer Hosting Service constitutes acceptance and agreement to AUP (“Acceptable Use Policy”) and ToS (“Terms of Service”). All provisions of this contract are subject to change from time to time at the discretion of Lazer Hosting. Subscriber understands that change to the ToS by Lazer Hosting shall not be grounds for early contract termination or non-payment. By accepting the terms you also agree to the End User License Agreement and Privacy Policy of the respective game, and authorize Lazer Hosting to accept this agreement on your behalf. Minecraft, Ark, Rust, Valheim, CS:GO, Conan Exiles, Terraria, Unturned, Project Zomboid, Satisfactory, 7 Days to Die, Factorio, Arma 3, Starbound, ECO, Leap, The Forest, V Rising Refund and Disputes All server plans are eligible for refunds within 7 days of the creation of the server in our database, this point is not marked by the time at which your initial payment is processed and may differ by several hours or days. Refunds cannot be requested without probable cause; one time purchases such as Modpack Creation Starter, Modpack Creation Pro, Plugin Installation or Bungee Setup are non-refundable once they have been used. In addition, downgrading of a server plan will be applied to the client’s account as a credit for the remaining balance of the monthly billing cycle. Any credit applied to the account from downgrading the server plan is also non-refundable. Credit added using the “Add Funds” function is non-refundable and is automatically applied to your invoice each pay period. Any accounts which initiate a chargeback or dispute on a payment will have their services automatically terminated and the account closed. Cancellations To terminate your services you must cancel any PayPal subscriptions active and cancel via our WHMCS billing area at https://lazerhosting.com/billing. A cancellation can be induced at any point in time and executed immediately or at the end of the billing period. Lazer Hosting will attempt to cancel PayPal subscriptions via API requests after receipt of a cancellation request, however, it is the client’s responsibility to ensure any active PayPal subscriptions to Lazer Hosting are canceled via their PayPal. Therefore, we cannot and will not be responsible for unintended payments made via the automatic payment subscription service. Click here for more information on how to cancel a PayPal Subscription. Lazer Hosting is not responsible for unintended payments made from using the automatic payment subscription service through Stripe or Paypal. Cancellation requests are not a refund request. If you are eligible for a refund then a formal refund request ticket must be sent within the 7 day refund period. Any requests made outside of that refund period are not valid or eligible for a refund. Liability Limitation and Exclusion Lazer Hosting, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. Lazer Hosting shall not be held liable for any disruption, delay, or disconnection of services for any period of time. Support Any support requests required for products from Lazer Hosting shall be submitted through the billing system via tickets or Live Chat. Any other form of contact other than the predetermined ticket system or Live Chat is not guaranteed a proper answer from an official representative. In addition, not all support requests will be able to be performed over the Live Chat service. Support agents will direct you through the proper ticket procedure for these requests. MySQL Agreement While we offer instant database creation from our Multicraft panel you need to understand that our databases are provided as a free service. Because of this we do not hold any liability for MySQL data loss or corruption. By using a database provided by Lazer Hosting you understand that we reserve the sole right to terminate it if we deem it necessary, additionally, our MySQL service is not to be used for personal use, this is not limited to but includes private websites, and other non-server uses. Promotions Lazer Hosting cannot guarantee that all promotion codes will work all of the time. Legal Contact Lazer Hosting retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring the involvement of law-enforcement agencies. Unlimited Policy While we offer unlimited bandwidth and space to our customers we reserve the right to request that you delete excessive files such as large logs or anything else we deem excessive. We do not support the use of any custom jar file or files uploaded by the user. Any uploaded files that cause the server to lag or make the server unplayable are not the responsibility of Lazer Hosting. Unfair usage If we find your server using any sort of system to bypass limits put on your server(s) such as RAM or security your server is subject to being terminated without refund. Termination Additionally, we reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed. Illegal Use Lazer Hosting services may not be used for illegal purposes, or in support of illegal activities. Lazer Hosting reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing. Threats Use of the Lazer Hosting services to transmit any material (by e-mail, uploading, posting, or otherwise) that threatens or encourages bodily harm or destruction of property. Harassment Use of the Lazer Hosting services to transmit any material (by e-mail, uploading, posting, or otherwise) that harasses another. Objectionable Content and Usage Policy Objectionable Content or materials may not be submitted to Lazer Hosting’s services such as usernames, sub-domains, server names, etc. Lazer Hosting will moderate its services and ultimately decide whether or not to permit to the extent such content includes, is in conjunction with, or alongside any, Objectionable Content. Objectionable Content includes, but is not limited to: sexually explicit materials; obscene, defamatory, libelous, slanderous, violent, racial hatred, LGTBQ+ hatred, and/or unlawful content or profanity; content that infringes upon the rights of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary rights, or that is deceptive or fraudulent; content that promotes the use or sale of illegal or regulated substances, tobacco products, ammunition and/or firearms; and gambling, including without limitation, any online casino, sportsbooks, bingo or poker. Forgery or Impersonation Adding, removing, or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation. Fraudulent Activity Use of Lazer Hosting service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as “pyramid schemes” and “chain letters.” Unauthorized access Use of the Lazer Hosting service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Lazer Hosting or another entity’s computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending Lazer Hosting account is subject to immediate termination and further investigation. Network disruptions and unfriendly activity: Use of the Lazer Hosting service for any activity which affects the ability of other people or systems to use Lazer Hosting Services or the Internet. This includes “Denial of Service” (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member’s responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual’s computer system will result in immediate account termination. Lazer Hosting will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data. Fraud Fraud involves a knowing misrepresentation or misleading statement, writing, or activity made with the intent that the person receiving it will act upon it. Fraud is strictly prohibited and offenses will be investigated. Third-party Links, Sites, and Services Our Products may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by Lazer Hosting. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third-party website, service, or content from Lazer Hosting, you do so at your own risk and you agree that Lazer Hosting will have no liability arising from your use of or access to any third-party website, service, or content. Support Abuse Policy Guidelines The following are our support policy guidelines that all clients must abide by using our services. Any violations of these terms and conditions can result in a temporary or permanent ban from services such as Live Chat, Premium Support, or permanent termination of their account. Please read this agreement carefully before registering and using the Lazer Hosting support services. By signing up for the Lazer Hosting, you indicate your acceptance of this agreement and its terms and conditions. Any form of racist, sexist, or harassing language. Threats, either personal or professional. That includes threatening to initiate undue chargebacks with their credit card processor, threatening to expose information about the support agent, emotional blackmail, stalking, and constant harassment. A history of bad behavior with no sign of improvement or change. Frequent and repeated requests especially when ignoring support’s responses/resolutions. Fraudulent activity or phishing attempts trying to “trick” agents into giving out information or completing requests they know aren’t permitted. Any forms of hardware abuse. solicitation or illegal activity being performed using our services.